Refund and Returns Policy | AB Traders & Corporations

At AB Traders & Corporations, we value our customers’ satisfaction above all else. Our Refund and Returns Policy is designed to ensure transparency, trust, and convenience for all our valued buyers. Whether you purchase electrical and electronic equipment, pipe fittings, building materials, hardware, or tools, our goal is to guarantee a smooth post-purchase experience.
We understand that sometimes, a product may not meet expectations due to various reasons — such as manufacturing defects, damage during shipment, or incorrect product delivery. This document outlines our policies regarding refunds, returns, and replacements in a clear, legally compliant, and customer-oriented manner.

1. General Policy Overview

By making a purchase on our official website — AB Traders & Corporations — you agree to abide by our Refund and Returns Policy in accordance with the Consumer Protection Act of Pakistan and applicable e-commerce laws.

This policy applies to all products listed under the following categories:

• Electrical & Electronics (e.g., circuit breakers, magnetic contactors, relays, sensors, PCB modules, motors, cables, fans, etc.)
• Pipe Fittings (including PVC, PPRC, UPVC, SS, MS, and sanitary fittings)
• Building Materials (such as bricks, tiles, cement, sand, doors, windows)
• Hardware (including rods, bars, angles, grinding discs, paints, brushes, sheets)
• Tools (including measuring instruments, wrenches, spanners, drills, bits, and screwdrivers)

Each product purchased from AB Traders undergoes thorough quality assurance, yet in rare cases, if a customer faces issues, we ensure full cooperation within the guidelines mentioned below.

2. Eligibility for Returns

To qualify for a return or exchange, customers must ensure:

1. The product was purchased directly from our official website or verified store.
2. The return request is initiated within 7 days of delivery.
3. The item remains unused, uninstalled, and in its original packaging with all accessories, manuals, and warranty cards intact.
4. The issue pertains to:
   
   
   • Defective or damaged items,
   • Wrong item delivered, or
   • Incomplete shipment.

Please note: Products from categories like building materials (cement, sand, tiles) and electrical consumables are non-returnable once used or installed, due to their nature and handling limitations.

3. Non-Returnable Items

For hygiene, safety, and quality control reasons, the following items are not eligible for return or exchange:

• Opened electrical components such as relays, ICs, transistors, or PCB boards.
• Custom-cut cables or pipe lengths.
• Cement, sand, and bricks once delivered and used.
• Paints and coatings once opened or used.
• Perishable batteries or cells.

Please refer to our Return Exclusions Guidelines for more clarity on products not eligible for returns.

4. Step-by-Step Return Process

We have kept our return process simple and customer-friendly. Follow these steps to ensure a smooth transaction:

Step 1: Initiate a Return Request

• Email our Customer Support Team at info@abtraders.store with your order number, reason for return, and clear product images.
• You may also call our helpline at +(92) 3201596096 during business hours.

Step 2: Wait for Approval

• Our returns department will review your claim and confirm eligibility within 2–3 business days.
• If approved, you’ll receive a Return Merchandise Authorization (RMA) code.

Step 3: Pack and Ship the Product

• Safely pack the product in its original packaging along with proof of purchase.
• Ship the parcel to our designated return address, which will be shared via email.
• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective product).

Step 4: Inspection and Processing

• Once received, our quality control team will inspect the returned item.
• If approved, a replacement or refund will be issued within 7–10 business days.

For more detailed insights into return logistics, you can check this helpful Return Management Guide.

5. Refund Methods

Depending on your payment mode, refunds will be processed as follows:

Payment Method	Refund Method	Processing Time
Credit/Debit Card	Refund to the same card	7–10 business days
Bank Transfer	Refund to customer’s account	5–7 business days
Cash on Delivery (COD)	Store credit or bank refund	5–10 business days
Online Wallets	Credit to the same wallet	3–5 business days

Refunds will not include delivery charges, transaction fees, or return shipping costs (unless the product was defective or incorrectly shipped).

6. Replacement Policy

If you prefer a replacement instead of a refund, AB Traders gladly provides an exchange for:

• Defective items,
• Damaged-on-arrival products, or
• Wrong item shipped.

Replacements will be dispatched only after the returned item is inspected and approved. If the requested replacement product is out of stock, we’ll issue a full refund or equivalent store credit.

7. Damaged or Defective Products

If you receive a damaged, faulty, or defective product, please:

1. Take clear photographs and unboxing videos showing the damage.
2. Notify us within 48 hours of delivery at info@abtraders.store.

We strictly adhere to electronic equipment safety guidelines to ensure every product’s quality before dispatch. However, external handling during transit may occasionally cause damage — for which we take full responsibility if valid proof is provided.

8. Late or Missing Refunds

If your refund hasn’t been received even after the processing period, we recommend:

1. Checking your bank or credit card account again.
2. Contacting your bank or card provider, as it may take time before your refund is officially posted.
3. If the issue persists, please contact us directly at finance@abtraders.com.

9. Order Cancellations

You can cancel your order within 12 hours of placement, provided the order has not yet been shipped.
Once dispatched, cancellation requests will be treated as returns and processed under the same terms mentioned in this policy.
For more insights on best practices, visit the eCommerce Cancellation Guide.

10. Exchange Policy

We also allow product exchanges for a similar category or model, subject to availability and inspection.
For example, if a PVC pipe or sensor module doesn’t fit your requirements, we can replace it with another variant after confirming eligibility.

Customers may need to pay price differences (if any) during exchanges.

11. Liability Limitation

AB Traders & Corporations shall not be held liable for:

• Improper product installation or misuse after delivery.
• Damage due to electrical faults, corrosion, or environmental exposure.
• Third-party handling or unauthorized repairs.

Our liability remains strictly limited to product cost under applicable consumer laws.

12. Contact Information

For any questions, complaints, or feedback regarding our Refund and Returns Policy, you can reach us at:

AB Traders & Corporations
📍 Address: Faisal City Opposite PSO Pump, Faisalabad Road, Manawala
📧 Email: info@abtraders.store
📞 Phone: +(92) 3201596096
🕒 Business Hours: Monday–Saturday (9:00 AM – 6:00 PM)

13. Policy Amendments

AB Traders & Corporations reserves the right to amend or update this policy without prior notice to ensure compliance with local laws and operational improvements. Customers are encouraged to review this page periodically for the latest updates.

14. Customer Assurance

Your satisfaction is our highest priority.
Every product you buy from AB Traders & Corporations—from electrical tools and pipe fittings to building materials—is covered by our commitment to quality and reliability.
We appreciate your trust and look forward to building long-term relationships based on transparency, dependability, and exceptional service.